Question 1

Production Time

Answer

3 ~ 5 working days. Note: If you need them urgently, we can quicken it, but it is not suggested shorter than 3 working days.

Question 2

Delivery Method

Answer

Express: DHL, UPS, TNT, EMS (door to door service) ----2 ~ 7 days, suggest for small-medium items, less than 50kg. Air Transportation (door to port service) --- 2 ~ 7 days, suggest for medium-large items, 50kg +, Sea Transportation (port to port service) --- 25 ~ 40 days, suggest for medium-large items and not in hurry, 200kg +. If you want other shipping methods, please contact with your assistant, or leave a message when submitting order.
Please note: the weight in the order does not includ the outer packages.

* Russian Special Line: This line must cover insurance, 2% of the goods cost. You do not need to pay any taxes. When parcels are lost or seized by customs, you can get 100% of the goods cost.
* A/W: Actual weight;
* V/W: volumetric weight. The volumetric weight of a shipment is a calculation that reflects the density of a package. A less dense item generally occupies more volume of space, in comparison to its actual weight. The volumetric or dimensional weight is calculated and compared with the actual weight of the shipment to ascertain which is greater; the higher weight is used to calculate the shipment cost.

How to calculate the volumetric weight?
DHL, UPS, FedEx:
V/W (kg) = Length(cm) x Width(cm) x Height(cm) / 5000
Air/ Sea Transportation, Russian Special Line:
V/W (kg) = Length(cm) x Width(cm) x Height(cm) / 6000

Question 3

Warranty

Answer

All products are under a 180 day warranty, with transformers & wires having a 1-year warranty. If you’re having trouble or think your product is acting up, get in touch with us as soon as possible and we’ll make it right.

Question 4

Money Back Guarantee

Answer

We offer a 30-day, money back guarantee on most of our items. Should you want to return or exchange your order, simply get in touch with us within 30-days of ordering and we’ll begin the return process. A list of items that are exempt can be found at the bottom of this page.

Please, do not send us anything without first contacting us! It’s very difficult on our customer care team when we get packages that we’re not expecting. They usually have no name, order number, or reason for return.

Make sure that when you send us a return you include everything that was sent to you, including packaging and accessories. They also need to be in original condition. Once your return is received, we’ll issue a full credit on your card. If it’s an exchange, we’ll ship out the replacement product. Items That Aren’t Returnable: All of our customized items are not allow to return especialy because of clients' side. Because it is difficult to sell to others even if they are in original perfect status.