FAQS & INTALLATIONS SOLUTIONS FOR YOU
FREQUENTLY ASKED QUESTIONS
Please note: the weight in the order does not includ the outer packages.
* Russian Special Line: This line must cover insurance, 2% of the goods cost. You do not need to pay any taxes. When parcels are lost or seized by customs, you can get 100% of the goods cost.
* A/W: Actual weight;
* V/W: volumetric weight. The volumetric weight of a shipment is a calculation that reflects the density of a package. A less dense item generally occupies more volume of space, in comparison to its actual weight. The volumetric or dimensional weight is calculated and compared with the actual weight of the shipment to ascertain which is greater; the higher weight is used to calculate the shipment cost.
How to calculate the volumetric weight?
DHL, UPS, FedEx:
V/W (kg) = Length(cm) x Width(cm) x Height(cm) / 5000
Air/ Sea Transportation, Russian Special Line:
V/W (kg) = Length(cm) x Width(cm) x Height(cm) / 6000
Money Back Guarantee
We offer a 30-day, money back guarantee on most of our items. Should you want to return or exchange your order, simply get in touch with us within 30-days of ordering and we’ll begin the return process. A list of items that are exempt can be found at the bottom of this page.
Please, do not send us anything without first contacting us! It’s very difficult on our customer care team when we get packages that we’re not expecting. They usually have no name, order number, or reason for return.
Make sure that when you send us a return you include everything that was sent to you, including packaging and accessories. They also need to be in original condition. Once your return is received, we’ll issue a full credit on your card. If it’s an exchange, we’ll ship out the replacement product.
If the situation on the site is complicated and the current installation method is not available, please consult us.
01 // CABLE CONNECTION
NOTE: be sure to distinguish between positive and negative when wiring, if short circuit caused by the reverse
of the wire, will affect the life of the LED