FAQS & INTALLATIONS SOLUTIONS FOR YOU

HOW TO ORDER

Since our products are customized, so please inquiry our customer service before ordering

PAYMENTS

We accpect Alibaba trade assurence, Aliexpress, paypal, westunion, TT bank transfer, etc.

SHIPPING

DHL, UPS, TNT, EMS (door to door service) ----2 ~ 7 days, suggest for small-medium items, less than 50kg.

INSTALLATION

We provide you different type of sign letters installation guide,and provide all accessories

FREQUENTLY ASKED QUESTIONS

Production Time


3 ~ 5 working days. Note: If you need them urgently, we can quicken it, but it is not suggested shorter than 3 working days.




Delivery Method


Express: DHL, UPS, TNT, EMS (door to door service) ----2 ~ 7 days, suggest for small-medium items, less than 50kg. Air Transportation (door to port service) --- 2 ~ 7 days, suggest for medium-large items, 50kg +, Sea Transportation (port to port service) --- 25 ~ 40 days, suggest for medium-large items and not in hurry, 200kg +. If you want other shipping methods, please contact with your assistant, or leave a message when submitting order.
Please note: the weight in the order does not includ the outer packages.

* Russian Special Line: This line must cover insurance, 2% of the goods cost. You do not need to pay any taxes. When parcels are lost or seized by customs, you can get 100% of the goods cost.
* A/W: Actual weight;
* V/W: volumetric weight. The volumetric weight of a shipment is a calculation that reflects the density of a package. A less dense item generally occupies more volume of space, in comparison to its actual weight. The volumetric or dimensional weight is calculated and compared with the actual weight of the shipment to ascertain which is greater; the higher weight is used to calculate the shipment cost.

How to calculate the volumetric weight?
DHL, UPS, FedEx:
V/W (kg) = Length(cm) x Width(cm) x Height(cm) / 5000
Air/ Sea Transportation, Russian Special Line:
V/W (kg) = Length(cm) x Width(cm) x Height(cm) / 6000




Warranty


All products are under a 180 day warranty, with transformers & wires having a 1-year warranty. If you’re having trouble or think your product is acting up, get in touch with us as soon as possible and we’ll make it right.




Money Back Guarantee


We offer a 30-day, money back guarantee on most of our items. Should you want to return or exchange your order, simply get in touch with us within 30-days of ordering and we’ll begin the return process. A list of items that are exempt can be found at the bottom of this page.

Please, do not send us anything without first contacting us! It’s very difficult on our customer care team when we get packages that we’re not expecting. They usually have no name, order number, or reason for return.

Make sure that when you send us a return you include everything that was sent to you, including packaging and accessories. They also need to be in original condition. Once your return is received, we’ll issue a full credit on your card. If it’s an exchange, we’ll ship out the replacement product.
Items That Aren’t Returnable: All of our customized items are not allow to return especialy because of clients' side. Because it is difficult to sell to others even if they are in original perfect status.





Conventional modes of transport

FedEx

UPS

DHL

TNT

Shipping by sea

Sunsign AD - Wholesale Sign Manufacturers

Accepted payment methods

  • 004-paypal
  • 029-visa
  • 008-master-card-1
  • 003-western-union
  • 023-citi
  • 022-american-express
  • 021-bank-transfer
  • 014-jcb
  • 010-hsbc

INSTALLATION 
PRECAUTIONS

If the situation on the site is complicated and the current installation method is not available, please consult us.

01 // CABLE CONNECTION

NOTE: be sure to distinguish between positive and negative when wiring, if short circuit caused by the reverse

of the wire, will affect the life of the LED

02 // INSTALLATION ACCESSORIES
Terminal block
RGB controller
IP67  wire retainer
Power supply
Crimping cap
Screw rod & Spacer
SUS screws
Acrylic nut
03 // TIPS FOR INSTALLATION

NOTE ON

TRANSFROMER 

Adjust the voltage 
according the local city

Don't connect to 
AC 110 or 220 V directly

TELL US YOUR QUESTIONS, WE WILL REPLY VERY SOON

+86 18020206652

No. 1 Fenyang Rd., 

Wujiang, Suzhou, Jiangsu, China

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